This is a guide to the Changi Airport experience. Information on arrival, departure, duty free shopping, check-in and transit are all covered here. Remember, it is not just about fli ghts at Changi. Do explore the wide selection of dining, entertainment and relaxation facilities within the airport. Changi Airport aims to provide a complete travel experience for you and your family.
Facilities & Services
At Changi Airport, the best facilities and services are always offered to give you the ultimate travel experience.
Budget Phone Calls
Terminal 1, 2 & 3, Transit Mall
Make free local calls within the Transit Mall but be sure to have that handy overseas phone card with you should you want to make an overseas call.
Terminal 1: 6am – 12am
Terminal 2: 6am – 1am
Business Services
Terminal 1, 2 & 3 Transit Mall
Business services such as computer access, mailing of documents, 24-hours photocopying and faxing service are available.
Children’s Play Area
Terminal 1, 2 & 3 Transit Mall
A place for kids to run around and play.
Convenience Stores and Supermarkets
Terminal 1, 2 & 3 Transit Mall & Public Area
You can find a wide range of everyday necessities at these stores.
Family Zone
Terminal 2, Transit Mall
The ideal place for the whole family to relax in, complete with the facilities for infant care such as diaper changing rooms, nursing rooms and cartoon channels to keep your children entertained while waiting for the next flight.
Information and Assistance
Terminal 1, 2 & 3, Transit Mall
Approach any of the information counters located around the airport if you have any enquires.
Airport Hotel
To feel pampered after arriving in Singapore, check into the newly constructed 9-storey Crown Plaza Hotel which offers one of the best service and facilities you can ever find.
Hair and Beauty Services
Terminal 1, 2 & 3, Transit Mall
Terminal 2 & 3, Public Area
Want to change the way you look? There are numerous hair and beauty services located within the Transit Mall and public area to let you achieve the new look that you’ve been wanting.
Arrival Lounge
Public Area, (Arrival Hall), Level 1
The first of a kind service in Asia Pacific! Can’t check into the hotel in town because you arrived too early? Fret not! The arrival Lounge is the place where you can catch some winks and a refreshing shower before heading on to an important meeting. Besides that, the lounge also offers meeting rooms and business services.
Internet Services
Terminal 1, 2 & 3, Transit Mall
Need to be connected to the Internet? There are 3 ways to do so
- Get connected to the Internet via 500 Internet-Ready terminals throughout the 3 terminals
- Get connected with your own personal laptop at work stations that come equipped with power points and internet connection
- Get connected with Changi Airport’s wireless internet access.
Smoking Areas
Terminal 1, 2 & 3, Transit Mall
If you wish to enjoy a cigarette, head on to any designated smoking areas.
Left Baggage Counters
Terminal 1, 2 & 3, Transit Mall & Public Area
If you find it troublesome to carry your baggage around with you while you shop, simply leave your baggage at the Left Baggage counters. The counter operate 24 hours a day and charge a small fee for the service.
Medical Services & Pharmacies
Terminal 1, 2 & 3, Transit Mall
If you require any medical assistance while at the airport, you can visit any of the Raffles Medical Clinics.
For more information, please contact the following:
- Terminal 1: (65) 6543 1113
Operates from 8am to 2am daily
- Terminal 2: (65) 6546 3815
Operates from 8am to 2am daily
- Terminal 2:
(Public Area): (65) 6543 1118
Operates 24 hours daily
- Terminal 3: (65) 6241 8333
Operates from 8am to 2am daily
- Terminal 3: (Public Area): (65) 6421 8818
Operates 24 hours daily
In case of emergencies, pleas contact the Raffles Medical Group Emergency Hotline at (65) 6543 2223
Pharmacies
Terminal 1, 2 & 3, Transit Mall & Public Area
If you need to purchase any medicines, pharmacies are located at all terminals.
Passenger Meeting Services
Terminal 1, 2 & 3, Public Area
A service to meet and escort VIPs, guests and friends through normal cleareance on your behalf
For more information please call:
Terminal 1: (65) 6546 8168
Terminal 2: (65) 6542 2848
Terminal 3: (65) 6247 5477
Money Changers
Terminal 1, 2 & 3, Transit Mall & Public Area
Exchange your foreign currencies at the money changers at no commission. Overseas phone cards are also available here.
Parent’s Rooms
Terminal 1, 2 & 3, Transit Mall & Public Area
The rooms consists of diaper changing rooms, nursing rooms, hot water dispensers and other related facilities for your infant and childcare needs.
Prayer Rooms
Terminal 1, 2 & 3, Transit Mall
A quiet place for your devotional needs
Singapore Visitors Centres
Terminal 1, 2 & 3, Transit Mall & Public Area
The customer service officers there will answer all your doubts and enquires relating to Singapore and also provide you with tips on exploring Singapore.
Special Needs
Terminal 1, 2 & 3, Transit Mall & Public Area
There are services that cater to the elderly and physically challenged such as special toilets, ramps and user friendly lifts. Passengers that require further assistance can feel free to approach any ground staff.
Transit Hotel
Terminal 1, 2 & 3, Transit Mall
Looking for a place to unwind after a long and tiring flight? Look no further. Check into the Transit Hotel for a swim or a workout at no extra charges.
Laundry Service
Terminal 2 & 3, Public Area
Leave your laundry in the hands of professional laundry service providers at the airport.
For more information please call:
Terminal 1: (65) 6546 7654
Terminal 2: (65) 6241 7477
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