Changi Airport

This guide will help to make your experience at Changi Airport a memorable and enjoyable one. With a wide selection of dining and entertainment services and our top notch facilities and services, you're bound to feel so pampered.

Changi


What’s New?

Changi Airport’s free shuttle bus services from Bedok, Sengkang MRT stations and Changi Business Park will make your trip to Changi Airport even more convenient. Check out the shuttle bus schedule for the pick-up times.

Getting from Changi to Johor Bahru, Malaysia and vice versa has become easier with the new Transtar Cross-Border Service.

 

Arrival

Baggage Claim

There will be flight information screens listing the different baggage claim belts for each flight and trolleys will be made available near each belt. If any of your baggage is lost or damaged, you can contact the respective airline’s ‘Lost & Found’ counter.

Porter Services

Terminal 1: +65 9179 4836
Terminal 2: +65 9117 6311
Terminal 3: +65 9649 9208

Singapore Airlines (SIA) Flights

SIA operates from Terminals 2 and 3. SIA flights that are scheduled to touch down will be confirmed 2 hours before the estimated arrival time. The Terminals where they will be landing can be checked from the flight schedule screens around the airport.

Money Changers

No commission or hidden charges will be charged for all transactions.

Duty Free Shopping

Duty Free stores are located on level 2 Transit Mall and Level 1 Arrival Hall of all terminals, which carry a wide range of products from personal grooming to electronic gadgets all at duty free prices. Please note that each individual can only purchase 1 litre of liquor, wine and beer if you are above 18 years old, visiting from other countries except Malaysia and have been away from Singapore for at least 48 hours.

Clearing Customs

Proceed to the Green Channel if you have nothing to declare. If in doubt, please go through the Red Channel.

Hotel Reservations

The counters are operational 24 hours a day to help you get a room at your preferred location. A deposit for the first night is required upon confirmation.

Terminal 1: +65 6542 6966
Terminal 2: +65 6545 0318
Terminal 3: +65 6542 0442

Singapore Visitors Centre

It’s a one stop centre to obtain useful information about Singapore attractions, free maps, brochures, discount coupons and trip planning assistance at the airport.

Information and Assistance

If you are in doubt and require assistance, feel free to approach the customer service officers at the information counters.

Getting to the City

Visit the ground transport centre located at the Arrival Halls of Terminals 1, 2 & 3 for information and booking of all various modes of transportation.

Departure

Check Your Flight Schedule

  • Via smartphones such as iOS, Android, Windows Phone and Blackberry – Download the iChangi App
  • By phone – 24 hour voice-activated toll-free line 1800 542 4422 or (65) 6542 4422 from overseas
  • Via PDA or other WAP-enabled mobile device – visit http://apps.changiairportgroup.com/fids
  • Via Internet – Log on to changiairport.com

Off-Airport Check-in Services

Avoid the queues at the airport and check in at the comfort of your own home, office, hotel or online. You only need to collect your boarding pass and check in your luggage at the check – in counter 1 hour before departure.

Check-In Early

During peak traveling periods or international flights, check in 3 hours prior your departure time.

Excess Baggage

Most airlines allow up to a maximum of 20kg of baggage to be checked in. Excess baggage will be charged an excess fee.

Clear Immigration

Make sure your passport and boarding pass are with you as you clear immigration into the transit mall.

Boarding Gate

Arrive at the boarding gate at least 30 minutes before your flight departure time.

Information and Assistance

If you are in doubt and require assistance, feel free to approach the customer service officers at the information counters.

Duty Free Shopping

Indulge in some retail therapy at the duty free shops located in the transit malls while waiting for the flight.

Singapore Airlines (SIA) Flights

SIA operates from Terminals 2 and 3. The departure terminal of the flight depends on the region. The departure details are displayed on the flight information screens located throughout the airport.

Transit and Transfer

Check Flight Information

For those who have a boarding pass of your connecting flight, just check your flight number at the Flight Information Screen for the departure gate and time. Those who do not have the boarding pass of your connecting flight, just check-in at any Transfer Lounge.

Budget Airline’s Passengers

Transfer passengers are to clear the Arrival Immigration, collect their baggage and clear the customs and head to the connecting flight at the relevant Terminal.

Transferring between Terminals 1, 2 & 3

You can travel between the 3 terminals using the free Skytrain service if you are at the public area or transit mall. For those in the public area, you can travel between the 3 terminals using the shuttle bus service when the Skytrain has stopped its operation.

* Skytrain operates daily form 5am to 2.30am and it is free of charge

Getting to the Budget Terminal

There is a free shuttle bus service at the Terminal 2 basement which goes to the Budget Terminal.

Boarding Your Next Flight

Arrive at the departure gate at last 30 mins before the departure time.

Feeling bored while waiting for your next flight? Below are some recommendations for activities that you can engage in.

2 to 4 hours waiting time

  • Shop for gifts in the Transit Mall areas where they are many duty free shops selling a wide variety of products
  • Savor the good local, Asian and international cuisines at F&B outlets
  • Enjoy live performances at the bars and lounges
  • Surf the web using the free internet-ready booths
  • Know what’s going on in the world and catch the latest sports event at the TV Entertainment Lounges
  • Refresh and Relax yourself with a shower at the Transit Hotel
  • Massage those body aches after a long flight with the free chair massages at The Oasis Lounge
  • Catch the latest sports and entertainment news in high definition resolution at the Hi-D Lounge
  • Let the kids run around at the children’s play area

4 to 6 hours waiting time

  • Take a short nap and recover from the jet lag at the Transit Hotel before embarking on your next flight
  • Visit the new concept retail stores for the latest trends around the Transit Mall
  • Enjoy the sun and watch planes take off and land while taking a relaxing dip at the rooftop swimming pool at Terminal 1
  • Pamper yourself with a full-body massage, new hairdo and manicure at the beauty salons
  • Watch the latest blockbuster movies at the Movie Theatre
  • Have a drink or two at the bars and enjoy the soothing sounds of lounge music at the background
  • Bring your kids along and explore koi ponds and the different garden themes along the transit area
  • Join a free 2- hour city tour of Singapore if you have the spare time to discover the sights and sounds. Register at the Singapore Visitors Centre

Freebies to enjoy at Changi Airport

  • Surf the Internet at Internet-ready terminals
  • Catch movies at the Movie Theatres at Terminals 2 & 3
  • Singapore City Tour
  • Catch the latest updates in news and sporting events at the TV Entertainment Lounges
  • Live performances by bands and solo artists in the evenings at the music bar lounges

Changi Airport has been voted as the world’s best airport for shopping. With over 300 shopping and dining outlets, you are surely spoilt for choice. Search by terminal, location, categories or by shop here.

Facilities and Services

At Changi Airport, the best facilities and services are always offered to give you the ultimate travel experience.

Budget Phone Calls

Terminals 1, 2 & 3, Transit Mall

Make free local calls within the Transit Mall but be sure to have that handy overseas phone card with you should you want to make an overseas call.

Terminal 1: 6am – 12am
Terminal 2: 6am – 1am

Business Services

Terminals 1, 2 & 3, Transit Mall

Business services such as computer access, mailing of documents, 24-hours photocopying and faxing service are available.

Children’s Play Area

Terminals 1, 2 & 3, Transit Mall

A place for kids to run around and play.

Convenience Stores and Supermarkets

Terminals 1, 2 & 3, Transit Mall, Public Area

You can find a wide range of everyday necessities at these stores.

Family Zone

Terminal 2, Transit Mall

The ideal place for the whole family to relax in, complete with the facilities for infant care such as diaper changing rooms, nursing rooms and cartoon channels to keep your children entertained while waiting for the next flight.

Information and Assistance

Terminals 1, 2 & 3, Transit Mall

Approach any of the information counters located around the airport if you have any enquires.

Airport Hotel

To feel pampered after arriving in Singapore, check into the newly constructed 9-storey Crown Plaza Hotel which offers one of the best service and facilities you can ever find.

Hair and Beauty Services

Terminals 1, 2 & 3, Transit Mall
Terminals 2 & 3, Public Area

Want to change the way you look? There are numerous hair and beauty services located within the Transit Mall and public area to let you achieve the new look that you’ve been wanting.

Arrival Lounge

Public Area (Arrival Hall), Level 1

The first of a kind service in Asia Pacific! Can’t check into the hotel in town because you arrived too early? Fret not! The arrival Lounge is the place where you can catch some winks and a refreshing shower before heading on to an important meeting. Besides that, the lounge also offers meeting rooms and business services.

Internet Services

Terminals 1, 2 & 3, Budget Terminal, Transit Mall

Need to be connected to the Internet? There are 3 ways to do so

  • Get connected to the Internet via Internet-Ready terminals throughout the 4 terminals
  • Get connected with your own personal laptop at work stations that come equipped with power points and internet connection
  • Get connected with Changi Airport’s wireless internet access.

Smoking Areas

Terminal 1, 2 & 3, Budget Terminal, Transit Mall

If you wish to enjoy a cigarette, head on to any of the designated smoking areas.

Left Baggage Counters

Terminals 1, 2 & 3, Transit Mall, Public Area

If you find it troublesome to carry your baggage around with you while you shop, simply leave your baggage at the Left Baggage counters. The counter operates 24 hours a day and charges a small fee for the service.

Medical Services & Pharmacies

Terminals 1, 2 & 3, Transit Mall

If you require any medical assistance while at the airport, you can visit any of the Raffles Medical Clinics.

For more information, please contact the following:

  • Terminal 1: +65 6543 1113
    Operates from 8am to 2am daily
  • Terminal 2: +65 6546 3815
    Operates from 8am to 2am daily
  • Terminal 2: (Public Area): +65 6543 1118
    Operates 24 hours daily
  • Terminal 3: +65 6241 8333
    Operates from 8am to 2am daily
  • Terminal 3: (Public Area): +65 6421 8818
    Operates 24 hours daily

In case of emergencies, please contact the Raffles Medical Group Emergency Hotline at (65) 6543 2223

Pharmacies

Terminals 1, 2 & 3, Transit Mall, Public Area

If you need to purchase any medicines, pharmacies are located at all terminals.

Passenger Meeting Services

Terminals 1, 2 & 3, Public Area

A service to meet and escort VIPs, guests and friends through normal clearance on your behalf

For more information please call:
Terminal 1: +65 6546 8168
Terminal 2: +65 6542 2848
Terminal 3: +65 6247 5477

Money Changers

Terminals 1, 2 & 3, Budget Terminal, Transit Mall, Public Area

Exchange your foreign currencies at the money changers at no commission. Overseas phone cards are also available here.

Parent’s Rooms

Terminals 1, 2 & 3, Transit Mall, Public Area

The rooms consists of diaper changing rooms, nursing rooms, hot water dispensers and other related facilities for your infant and childcare needs.

Prayer Rooms

Terminals 1, 2 & 3, Budget Terminal, Transit Mall

A quiet place for your devotional needs

Singapore Visitors Centres

Terminals 1, 2 & 3, Transit Mall, Budget Terminal, Public Area

The customer service officers there will answer all your doubts and enquires relating to Singapore and also provide you with tips on exploring Singapore.

Special Needs

Terminals 1, 2 & 3, Transit Mall, Budget Terminal, Public Area

There are services that cater to the elderly and physically challenged such as special toilets, ramps and user friendly lifts. Passengers that require further assistance can feel free to approach any ground staff.

Transit Hotel

Terminal 1, 2 & 3, Transit Mall

Looking for a place to unwind after a long and tiring flight? Look no further. Check into the Transit Hotel for a swim or a workout at no extra charges.

Laundry Service

Terminal 2 & 3, Public Area

Leave your laundry in the hands of professional laundry service providers at the airport.

For more information please call:
Terminal 1: +65 6546 7654
Terminal 2: +65 6241 7477

Free Shuttle Bus pick up locations:

Bedok MRT Station

315 New Upper Changi Road
Opposite Bedok Bus Terminal
Bus Stop 84039

This service runs only on weekends and public holidays.

PICK-UP POINT TO CHANGI AIRPORT
FROM BEDOK
DEPARTING CHANGI AIRPORT
TERMINAL 3 GATE 8
11.30am 12.00pm
12.30pm 1.00pm
1.30pm 2.00pm
2.30pm 3.00pm
3.30pm 4.00pm
4.30pm 5.00pm
5.30pm 6.00pm
6.30pm 7.00pm
7.30pm 8.00pm
8.30pm 9.00pm
9.30pm 10.00pm

Sengkang MRT Station

Along Sengkang East Way
Outside Compass Point
Bus Stop 67409

This service runs only on weekends and public holidays.

PICK-UP POINT TO CHANGI AIRPORT
FROM SENGKANG
DEPARTING CHANGI AIRPORT
TERMINAL 3 GATE 8
11.30am 12.00pm
12.30pm 1.00pm
1.30pm 2.00pm
2.30pm 3.00pm
3.30pm 4.00pm
4.30pm 5.00pm
5.30pm 6.00pm
6.30pm 7.00pm
7.30pm 8.00pm
8.30pm 9.00pm
9.30pm 10.00pm

Changi Business Park

This new shuttle service from Changi Business Park is an 8-stop route to Changi Airport Terminal 3. Please download the timetable for more detailed bus timings.

This service runs from Mon-Fri, excluding public holidays.

PICK-UP POINT TO CHANGI AIRPORT
FROM IBM BUILDING (CHANGI BUSINESS PARK)
DEPARTING CHANGI AIRPORT
TERMINAL 3 GATE 8
11.45am 12.00pm
12.00pm 12.20pm
12.10pm 12.30pm
12.20pm 12.40pm
12.30pm 12.50pm
12.40pm 1.00pm
12.50pm 1.10pm
1.00pm 1.20pm
1.10pm 1.30pm
1.20pm 1.40pm
1.30pm 1.50pm
1.40pm 1.55pm
1.50pm 2.05pm
2.00pm 2.15pm
2.15pm 2.30pm

Note: Arrival time of shuttle buses is subject to traffic and weather conditions. Schedule stated is correct at the time of publishing.